Best AI Call Center Software for 2025: 7 Tools to Optimize Efficiency

Discord hops the generative AI train with ChatGPT-style tools

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After you categorize tasks and add categorized timeblocks to your day, Morgen’s AI slots them in. It can import tasks from other apps, it includes a Calendly-style tool to book meetings, and it has a workflow tool to sync events between calendars or add buffers between tasks. Its AI scheduling feature isn’t available on mobile, though, and it lacks Sunsama’s review tools for more introspection about your day. Motion automatically schedules tasks around gaps in your workday, based on task priority, and it does that well.

RingCX

“I wanted to build a platform that converges everything… not just bundling products together but actually building one application that does it all,” Evans told VentureBeat in a video chat interview several days ago. This is accomplished through AI agents that act as “digital sentinels,” that serve as „always-on, context-aware cybersecurity companions integrated into phones, smart glasses, or any other digital interfaces,” he said. Explore our coverage of top AI software trends and enterprise-ready solutions in 2025.

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No. 10: Adobe Express

Interactive voice response (IVR) is an automated system that interacts with callers, collects information, and directs calls to the appropriate recipient using voice or keypad inputs. This feature aids in handling high call volumes, lowering operational costs, and giving 24/7 customer support. By enabling customers to resolve queries independently, IVR elevates the customer experience.

It presents detailed call analytics and predictive contact suggestions based on the conversation’s context. Collectively, these elements contribute to an efficient and smooth user experience. Artificial intelligence call center software can improve customer service, reduce costs and maximize efficiency.

  • The company recently launched Agentforce in Slack, bringing task-specific digital teammates that can update CRM records, post in channels, and assist with employee onboarding.
  • The company has launched several updates designed to streamline workflows, reduce time sent on repetitive tasks, and improve access to key information.
  • Talkdesk has a simple interface that is both aesthetically pleasing and functional.
  • As part of the same subscription, the app can turn YouTube videos into articles, generate video descriptions and create social posts to go along with your main video content.
  • Adobe Express has a thriving community of creators and business owners inside its Facebook group, with a lot of quality questions and content.

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“AI in Slack is built inside our trusted infrastructure and inherits all the protections and controls of our core platform. That includes support for FedRAMP, encryption key management, international data residency, data loss prevention, and the Einstein Trust Layer,” the company wrote. To address confusion caused by workplace shorthand, Slack is launching a feature that provides on-demand definitions for acronyms, project names, and internal terms. The virtual coach will also provide staff another option to get solid advice on demand at all times, on top of existing avenues to arrange for meetings with managers, mentors or human resources teammates for guidance. Dubbed iCoach, the generative artificial intelligence-powered software will guide users via a virtual persona called Ren. Join leaders from Block, GSK, and SAP for an exclusive look at how autonomous agents are reshaping enterprise workflows – from real-time decision-making to end-to-end automation.

ClickUp Chat’s integration of AI aims to bring communication and productivity together in its platform. The Posts feature allows for longer-form, asynchronous communication, making it easier to share updates, announcements, or detailed ideas without the fear of missing out on important chat threads. The company has long aimed to reduce inefficiencies caused by the need for multiple disconnected tools, a problem Evans himself experienced in his previous ventures. According to Zeb Evans, Founder and CEO of ClickUp, the new tool isn’t just another chat app, but a new way of working.

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The company is also extending its reach through new pricing strategies, including significant government discounts that mirror Google’s competitive tactics. In May, Salesforce announced up to 90% discounts for federal agencies through November, replacing fragmented agency-by-agency negotiations. That moment of confusion, of searching or asking, slows everything down,” the company noted in its announcement.

  • And if you have to go to that much trouble, you might as well schedule the task yourself.
  • If you need AI call center software with extensive custom report creation features, consider Dialpad.
  • Additionally, Slack’s AI will provide writing tips in canvas, a feature within the platform designed to help teams view and work together on shared assets.

Why Salesforce is blocking AI competitors from accessing Slack data

Antispace is task management turned into a game, complete with AI-generated avatars and a backstory for your character. It too lets you chat with AI to add tasks and plan your day, but it has no integrations to manage tasks across multiple apps. You could build something similar in any to-do list app manually, by reviewing every app in your portfolio each morning and then adding your commitments to the day’s itinerary. Or you could build automations to copy new tasks into your primary to-do list app for you.

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